FAQ and T&C
How long does it take for my order to be delivered?
Each order is printed by my fab printer in Sydney, Andrew. I aim to get things shipped within a few days of receiving an order. I'm afraid Covid-19 has messed with post a bit so I'd really appreciate people being extra patient with shipping times during the ol' global pandemic and collapse of western civilisation.
I will ship your order to you via Australia Post with tracking, from Sydney. Within Australia your items should arrive 5 business days after receiving our confirmation email and internationally 6-10 days. Please note for international delivery, in rare occasions custom agents may delay delivery of some packages.
Returns and RefundsAll artworks are printed to order so sadly I can not offer a refund if you change your mind. If you receive a damaged print please contact me within a week of delivery and I'll give you further options for refund or credit.
What is a 'Giclée' print?
A 'Giclée' print is the highest form of inkjet printing and is used by artists, galleries, and print shops to denote high quality printing of museum standard. In Giclée printing, no screen or other mechanical devices are used and therefore there is no visible dot screen pattern. The image has all the tonalities and hues of the original painting or artwork.
How do I look after my print or scarf?
My prints are archival so won't fade or discolour but please hang them out of direct sunlight. In this crazy climate, it's a good idea to add "bumpkins" or sticky padded dots to the back of the frame so the artwork doesn't sit against a cold wall. Mounting board is also a good idea to stop the print touching the glass. Your framer will be able to help.
My silk and cashmere scarves are very delicate so please only dry clean them. If they get creased run a cool iron over the scarf avoiding the hand rolled hems. Our cotton sarongs are a bit more robust so they can be cool hand washed, but please do not tumble dry.
Mum's the word!
I respect your privacy. We collect personal information only for the purposes of fulfilling your order. This may include your name, email address, phone numbers, home address and shipping details.
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. No way. Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to.
If you need any further assistance please don't hesitate to email here.